Jan Stallaert
Professor/Operations and Info Management
Storrs Mansfield
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Scholarly Contributions
52 Scholarly Contributions
A conceptual model of service quality in 3D virtual worlds
Research Type: Conference Proceedings
International
Strategic Positioning of IT and Human-Based Customer Service
Research Type: Conference Proceedings
International
Winning by Learning? Effect and Design of Knowledge Sharing in Crowdsourcing Contests
Research Type: Journal Article
When More Can Be Less: The Effect of Add-on Insurance on the Consumption of Professional Services
Research Type: Journal Article
Balancing IT with the Human Touch: Optimal Investment in IT-based Customer Service (R&R)
Research Type: Journal Article
Why Give Away for Free When You Can Charge? Virtual Good Pricing and Permission Strategy
Research Type: Journal Article
Online Price Dispersion: A Game Theoretic Perspective and Empirical Evidence
Research Type: Journal Article
International
"Supply chain management using put option contracts with information asymmetry"
Research Type: Journal Article