Jan Stallaert
Professor/Operations and Info Management

Are you Jan Stallaert?

How to update your information.
Scholarly Contributions

52 Scholarly Contributions

25
Journal Articles
18
Poster/Presentations
7
Conference Proceedings
2
Other Scholarly Works
Balancing IT with the Human Touch: Optimal Investment in IT-based Customer Service
2024
Jan Stallaert, Zhongju Zhang, Sulin Ba
Research Type: Conference Proceedings

International
An Analysis of the Effects of E-service and Brand Recognition on Online Competition
2024
Jan Stallaert, Sulin Ba, Zhongju Zhang
Research Type: Conference Proceedings

Strategic positioning of IT and human-based customer service
2024
Jan Stallaert, Zhongju Zhang, Sulin Ba
Research Type: Conference Proceedings

International
Balancing IT with the human touch: optimal investment in IT-based customer service
2024
Jan Stallaert, Zhongju Zhang, Sulin Ba
Research Type: Conference Proceedings

International
Virtual Goods Pricing and Permission Strategies
2024
Zhongju Zhang, Dan Ke, Jan Stallaert, Sulin Ba
Research Type: Conference Proceedings

A conceptual model of service quality in 3D virtual worlds
Sulin Ba, Dan Ke, Jan Stallaert, Zhongju Zhang
Research Type: Conference Proceedings

International
Strategic Positioning of IT and Human-Based Customer Service
Jan Stallaert, Zhongju Zhang, Sulin Ba
Research Type: Conference Proceedings

International